Kommo alternatives

Prices checked Nov 5, 2026

The best Kommo alternatives in 2026

Seven tools for teams that sell in chat, compared on what usually starts the search: a 6-month minimum term, per-user pricing and Telegram that connects only as a bot.

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Short answer

The best Kommo alternative depends on what you need instead. For monthly billing and Telegram personal accounts, X, Instagram and WhatsApp in one inbox with a pipeline: Pinlyx, a flat $24.99 a month. For a free CRM with built-in channels: Bitrix24, free for 1-2 users. For a sales CRM with personal Telegram and WhatsApp: NetHunt CRM. For more channels and AI agents: respond.io. For WhatsApp broadcasts: Wati. For free and open source: Chatwoot. For Telegram-only sales: CRMChat.

Last updated: . Prices were checked the same day on each vendor’s own pricing page. We make Pinlyx; it is listed where it fits, with its limits.

Kommo alternatives at a glance

Pipeline, channels and the cheapest paid plan of each tool, with the billing basis the vendor states. Kommo is in the last row for reference.

Kommo alternatives compared on pipeline, channels, Telegram, billing and starting price
ToolBest forPipelineChannelsTelegramBillingStarting price
PinlyxMonthly billing, DM salesYes, on every planTelegram, X, Instagram, Messenger, WhatsApp, Bluesky, Reddit, email, live chatPersonal accountsMonthly or yearly, flat per workspace$24.99/mo flat on Pro ($20.82 billed yearly)
Bitrix24Free CRM suite with channelsYes; deals on FreeInstagram, Messenger, WhatsApp, Telegram, email, web widget, ViberBot only, one-on-one chatsMonthly or yearly, flat per organisation$49/mo billed yearly, $69 monthly (5 users, flat)
NetHunt CRMGmail CRM, personal TelegramYes, multipleGmail, Instagram, Messenger, Telegram, WhatsApp, Viber, LinkedInBot; personal account from Basic PlusPer user, monthly or yearly$24/user/mo billed yearly, $30 monthly
respond.ioMore channels, AI agentsLifecycle stagesWhatsApp, Instagram, Messenger, TikTok, Telegram, email, web chat, Viber, LINE, WeChat, SMS, voiceBot only, no groupsMonthly or yearly, users included$79/mo billed yearly, $99 monthly (5 users)
WatiWhatsApp broadcastsThrough CRM integrationsWhatsApp, Instagram, Messenger, TikTok, web chat, SMSNot on its channel listMonthly or yearly, users included$59/mo billed yearly, $69 monthly (3 users)
ChatwootFree, open sourceNot listedLive chat, email, WhatsApp, Instagram, Messenger, TikTok, Telegram, LINE, SMSBot onlyPer agent, or free self-hostedFree self-hosted; cloud from $19/agent/mo
CRMChatTelegram-only salesYes, multipleTelegram onlyPersonal accountsMonthly, quarterly or yearly$29/mo monthly, $20 billed yearly
Kommo (for reference)CRM pipelines with messengersYesWhatsApp, Instagram, Messenger, TikTok, Telegram, email, live chat, Viber, WeChat, SMSBot only, 1 chat per pipelinePer user, 6 months minimum$25/user/mo, billed 6 months up front

Meta’s WhatsApp fees and AI usage come on top for most tools. “Not listed” means absent from the vendor’s published pages on November 5, 2026.

What does Kommo cost, and where does it fall short?

Kommo describes itself as an “AI-powered CRM built for messenger-based sales”, and it delivers: every plan has pipelines and a unified inbox, WhatsApp, Instagram, Messenger, TikTok, email and live chat are built in, and Kommo says it “does not charge any mandatory extra fees”. These points, from its pricing page and support docs on November 5, 2026, are what send teams looking.

Kommo plans and prices, checked November 5, 2026
PlanPer user, per monthBilled per user for 6 monthsActive leads per userAI credits per user, per monthWhatsApp and InstagramAI agents
Base$25$1502,5007501 number and 1 account, plus 1 channel per extra userNo: suggestions and summaries
Advanced$35$2105,0001,2503 numbers and 3 accountsUp to 3
Pro$45$27010,0002,250UnlimitedUp to 50
EnterpriseCustomCustomCustomCustomCustomCustom AI
  • No monthly billing. The pricing page says “Monthly payment is not currently available. The minimum subscription period is 6 months.” Terms run 6 months, 9 months, 1 year or 2 years, every user shares one plan, and a 3-person team on Base pays $450 up front.
  • Per-user limits. Active leads and AI credits are counted per user; credits do not roll over, and extra credit packs are not priced on the pricing page.
  • Telegram is a bot. Kommo’s Telegram setup guide says “you can only integrate a chatbot, not your personal account” and “you can only connect one Telegram chat per pipeline”; the pricing table’s “Telegram accounts: Unlimited” means bots. A third-party marketplace app, Telegram from Whatcrm, exists; we did not check how it connects.
  • AI agents need Advanced. Base has reply suggestions, summaries and writing help; AI agents start on Advanced (up to 3) and Pro (up to 50).
  • Also worth knowing. X is not on its channel list, LinkedIn appears only as a source of lead-form ad leads, and there is no free plan, only a 14-day trial.

If your team sells on WhatsApp and Instagram, can pay six months at a time and needs Telegram only as a bot, Kommo remains a strong choice, with Viber, WeChat and SMS that few tools here match.

The 7 best Kommo alternatives in 2026

Every tool gets the same five fields. If you are also weighing classic sales CRMs such as HubSpot, Pipedrive or Salesforce, our comparison pages cover them.

1. Pinlyx

We make this
Best for
Small sales teams that want to pay monthly, sell from Telegram personal accounts and X as well as Instagram and WhatsApp, and keep every lead in a pipeline.
Key features
Pipelines and deals on every plan, Free included; a unified inbox with assignment and tags; AI agents on your own OpenAI, Gemini or other provider key whose rules reply, change a stage, tag or hand over; the API, webhooks and MCP server on Business.
Channels
Telegram personal accounts (not a bot), X DMs, Instagram, Messenger, WhatsApp, Bluesky, Reddit, email over IMAP/SMTP and a website live chat widget.
Pricing
Free $0 with 1 Telegram account. Pro $24.99 a month ($20.82 billed yearly): 3 social accounts, 3 team members, 1 mailbox, live chat on 1 site and 3 AI agents. Business $99 a month ($82.50 billed yearly): 10 social accounts, 10 team members, 5 mailboxes, unlimited AI agents, and the API, webhooks and MCP server. Flat per workspace; extra social accounts are $6 a month and Telegram accounts are free to connect. Checked November 5, 2026 on the Pinlyx pricing page.
Watch out for
Kommo covers Viber, WeChat and SMS, which Pinlyx does not. WhatsApp is reply-only inside Meta’s 24-hour window, with no templates or broadcasts; no TikTok, YouTube or Threads DMs; the email inbox uses IMAP/SMTP; no Shopify app; comment-to-DM is on Business; Free is Telegram only.

2. Bitrix24

Best for
Teams that want an all-in-one CRM with tasks and messaging channels, a free plan and one flat price instead of per-user billing.
Key features
Deals on Free and sales pipelines from Basic; a Contact Center whose Open Channels route chats to your team and log them on the CRM record; CoPilot AI for call summaries and deal fields.
Channels
Instagram (DMs and comments), Messenger, WhatsApp through Twilio, Edna.io or Instant WhatsApp, Telegram (bot), email from Basic, website widget, Viber and Apple Messages for Business. X, TikTok and LinkedIn are not on its list.
Pricing
Free for 1-2 users. Basic $49 a month billed yearly ($69 monthly), one flat price for the organisation with 5 users; Standard $99 ($144) with 50 users; Professional $199 ($289) with 100. US prices; other regions differ. Connecting messengers is free, but outside WhatsApp connectors can charge. Checked November 5, 2026 on the Bitrix24 pricing page.
Watch out for
The Telegram bot supports “one-on-one chats only”. Open Channels, the queues that route chats, are capped at 1 on Free, 2 on Basic and 10 on Standard, and WhatsApp connectors can charge for messaging.

3. NetHunt CRM

Best for
Sales teams that work from Gmail and want messenger chats, including personal Telegram and WhatsApp, on the same deal records.
Key features
Multiple pipelines and a Gmail add-on on every plan; personal Telegram (QR code login, folder sync) and WhatsApp from Basic Plus; multichannel sequences and LinkedIn on Business; an MCP server for outside AI tools.
Channels
Gmail and Google Workspace, Instagram, Messenger, Telegram (bot on every plan, personal account from Basic Plus), personal WhatsApp from Basic Plus, a Viber bot and LinkedIn as “Professional Network” on Business.
Pricing
Basic $24 per user a month billed yearly ($30 monthly) with 1 messenger account; Basic Plus $34 ($42) with 3 accounts and personal Telegram and WhatsApp; Business $60 and Business Plus $84 on monthly billing, yearly on request. 14-day trial, no free plan. Checked November 5, 2026 on the NetHunt CRM pricing page.
Watch out for
Per-user pricing; personal messengers start on Basic Plus; and on a personal Telegram account “only the person who owns this account can respond”, so it is not a shared inbox. No built-in AI agent is listed.

4. respond.io

Best for
Teams that care more about the conversation than the pipeline and need many channels with AI agents.
Key features
Team inboxes and lifecycle stages on every plan; AI agents from Growth and voice AI on Advanced; Viber, LINE, WeChat, SMS and voice next to WhatsApp. More in our respond.io alternatives.
Channels
WhatsApp, Instagram, Messenger, TikTok, Telegram (bot), email, website chat, Viber, LINE, WeChat, SMS, RCS and voice. X and LinkedIn are not on its channel list.
Pricing
Starter $79 a month billed yearly ($99 monthly) with 5 users; Growth $159 ($199) with 10 users, priced by monthly active contacts from 1,000; Advanced $279 ($349); Enterprise custom. Meta’s WhatsApp fees are not included in any plan. Checked November 5, 2026 on the respond.io pricing page.
Watch out for
No deal pipeline is listed, WhatsApp fees are not included, AI agents start at $159 a month billed yearly, contacts set the price from Growth, and Telegram is a bot without groups.

5. Wati

Best for
Teams whose sales and marketing run on WhatsApp and who need broadcasts and templates, with Instagram and TikTok in the same inbox.
Key features
Broadcasts (15,000 a month on Growth, unlimited on Pro), a team inbox, Astra AI agents on every plan, Instagram comment-to-DM, and CRM integrations (2 on Growth, 5 including HubSpot on Pro).
Channels
WhatsApp, Instagram, Messenger, TikTok, website chat and SMS/RCS, with email marked coming soon. Telegram, X and LinkedIn are not on its channel list.
Pricing
Growth $59 a month billed yearly ($69 monthly) with 3 users and no extra seats; Pro $119 ($149) with 5 users, extra users $39 each; Business $279 ($349). WhatsApp template and message fees come on top. Prices as shown to a visitor from Türkiye, whom Wati places in its Middle East region; other regions may differ. Checked November 5, 2026 on the Wati pricing page.
Watch out for
For deal tracking, its pricing page points to CRM integrations. Growth stops at 3 users, and Telegram, X and LinkedIn are not on its channel list.

6. Chatwoot

Best for
Teams that want a free, open-source inbox they control and can track deals somewhere else.
Key features
A free self-hosted Community Edition; cloud plans from $19 per agent with Captain AI credits; teams and automation rules from Business.
Channels
Website live chat, email, WhatsApp, Instagram, Messenger, TikTok, Telegram (bot), LINE, SMS and an API channel. Its X integration has been discontinued.
Pricing
The self-hosted Community Edition is free. Chatwoot Cloud: Hacker $0 (2 agents, 500 conversations a month, website live chat only), Startups $19 per agent a month, Business $39, Enterprise $99; extra Captain AI credits are $20 per 1,000. The billing term is not stated. Checked November 5, 2026 on the Chatwoot pricing page.
Watch out for
No deal pipeline is listed, self-hosting means running it yourself, and the free cloud plan is live chat only, with 30 days of data.

7. CRMChat

Best for
Sales teams that work only on Telegram and want a CRM around personal accounts, which Kommo’s bot integration cannot offer.
Key features
DMs and group chats from every account in one inbox, with access set per account; custom stages, multiple pipelines, tasks and reminders; a dedicated proxy per account; Zapier, an API and a Telegram MCP server from Personal.
Channels
Telegram only, through personal accounts (your own or bought from CRMChat), with DMs and group chats in one inbox.
Pricing
Starter is free with 1 Telegram account and 50 leads. Personal $29 a month billed monthly, $24 quarterly or $20 yearly. Team $49 per seat monthly, $41 quarterly or $34 yearly; extra Telegram accounts are $10 a month ($7 yearly). 1-week trial on every plan. Checked November 5, 2026 on the CRMChat pricing page.
Watch out for
Telegram only, and several accounts need the Team plan. Its quick-reference FAQ suggests about 10 cold messages per account a day, or 5 in an account’s first month.

Pay monthly, sell in every DM

Pinlyx Pro is $24.99 a month for 3 team members, with Telegram personal accounts, X, Instagram, WhatsApp and a pipeline.

Start on ProSee pricing

Which Kommo alternatives connect a personal Telegram account?

Kommo connects Telegram through a chatbot, one chat per pipeline, and a bot cannot message anyone who has not written to it first. This is how each tool here connects Telegram, from its own documentation; Wati does not list Telegram.

How each tool connects Telegram, checked November 5, 2026
ToolTelegram connectionPlansNote
PinlyxPersonal accountsEvery plan (Free: 1 account)Several accounts, each with its own proxy
CRMChatPersonal accountsEvery plan (Starter: 1 account)Several accounts on Team; Telegram only
NetHunt CRMBot, or a personal accountPersonal from Basic Plus“Only the person who owns this account can respond”
KommoBot onlyEvery planOne Telegram chat per pipeline
respond.ioBot onlyEvery planGroups not supported yet; customers write first
Bitrix24Bot onlyEvery planOne-on-one chats only
ChatwootBot onlyPaid cloud plans or self-hostedBot created with BotFather

Pinlyx paces sending per account and backs off when Telegram asks it to wait. See the Telegram CRM page for how accounts connect, or the best Telegram CRM tools for Telegram-only options.

What does a 3-person sales team pay?

List prices for three users on the plan each tool needs for messenger sales, before taxes, Meta’s WhatsApp fees and AI usage.

Monthly cost for a 3-person sales team, list prices checked November 5, 2026
Tool and planBilled monthlyBilled yearly or by termWhat to know
Kommo BaseNot available$450 per 6 months ($75 a month)AI agents need Advanced: $630 per 6 months
Pinlyx Pro$24.99$249.90 a year ($20.82 a month)3 team members and 3 social accounts, one flat price
Bitrix24 Basic$69$49 a month billed yearlyOne flat price for up to 5 users
NetHunt CRM Basic Plus$126$102 a month billed yearly$42 or $34 per user; personal Telegram and WhatsApp
respond.io Starter$99$79 a month billed yearly5 users; AI agents need Growth ($199, or $159 yearly)
Wati Growth$69$59 a month billed yearly3 users, the most Growth allows
CRMChat Team$147$102 a month billed yearly$49 or $34 per seat; Telegram only

Extra social accounts on Pinlyx Pro are $6 a month each, Telegram accounts are free to connect, and AI runs on your own provider key, which that provider bills.

Is Pinlyx a good Kommo alternative?

Yes for a small team that sells across social apps and wants to pay month to month; no for WhatsApp campaigns, or if you need Viber, WeChat or SMS.

Choose Pinlyx if

  • You want monthly billing and no 6-month term.
  • You sell from personal Telegram accounts or in X DMs, next to Instagram and WhatsApp.
  • Three people can share one $24.99 plan instead of paying per user.

Stay with Kommo, or pick Bitrix24 or Wati, if

  • You need Viber, WeChat or SMS next to WhatsApp.
  • You run WhatsApp broadcasts or templates; Pinlyx only replies inside the 24-hour window.
  • You need TikTok messages (Kommo includes 1 TikTok business account), a Shopify app or a Gmail or Outlook sign-in.

Every limit is on the pricing page. See how the WhatsApp inbox, the Instagram inbox and the live chat widget work.

How to pick a Kommo alternative in 4 steps

  1. 01

    Pick the system of record. A pipeline with chats attached (Kommo, Bitrix24, NetHunt CRM, Pinlyx) or an inbox first (respond.io, Wati, Chatwoot).

  2. 02

    Price the term you will sign. Per user or flat; monthly, quarterly, 6 months, a year or two.

  3. 03

    Check every channel in the docs. Whether Telegram is a bot or a personal account, whether X DMs exist at all, and how Meta’s WhatsApp fees reach your invoice.

  4. 04

    Move one pipeline first. Trial with live leads for a week. Most tools here offer 7 to 15 days, and the Pinlyx Free plan keeps one Telegram account and pipelines free with no time limit.

How we compared

On November 5, 2026 we read each vendor’s pricing page and support docs and compared the deal pipeline, channels, the Telegram connection, the billing term, the cheapest paid plan and free plans. Prices are the vendor’s own, in its currency and billing basis. “Not listed” means absent from the vendor’s pages that day, not ruled out.

No vendor paid to be included or ranked. We make Pinlyx: it is listed where it fits, with its limits, and its numbers match our pricing page. Prices change, so check the vendor’s page before you buy, and tell us through the contact page if something is out of date.

Sources

Kommo alternatives: questions buyers ask

Yes. Bitrix24 is free for 1-2 users with deals and contacts. Pinlyx is free for one Telegram account with the inbox and pipelines; Instagram and WhatsApp need Pro at $24.99 a month. CRMChat is free for 1 Telegram account and 50 leads, and Chatwoot is free self-hosted, without a deal pipeline. Kommo offers only a 14-day trial.
No. Kommo’s pricing page says “Monthly payment is not currently available. The minimum subscription period is 6 months.” Base is $25 per user a month, billed as $150 per user for 6 months; 9-month, 1-year and 2-year terms are also offered.
Base is $25, Advanced $35 and Pro $45 per user a month, billed for at least 6 months ($150, $210 or $270 per user); Enterprise is custom. Kommo says there are no mandatory extra fees; Meta charges WhatsApp message fees, and extra AI credit packs are not priced on the pricing page.
No. Kommo’s support docs say “you can only integrate a chatbot, not your personal account”, with one Telegram chat per pipeline. Pinlyx and CRMChat connect personal Telegram accounts on every plan, and NetHunt CRM does from Basic Plus.
X is not on Kommo’s channel list. Of the tools compared here, Pinlyx has an X DM inbox on Pro; Front, covered in our respond.io alternatives guide, has one too.
For WhatsApp broadcasts and templates, Wati (from $59 a month billed yearly for 3 users) or respond.io. For answering WhatsApp next to Telegram, X, Instagram and email with a pipeline, Pinlyx Pro at $24.99 a month, which replies inside Meta’s 24-hour window but sends no broadcasts.
In the r/CRM thread “Better alternative to Kommo?” (79 comments when we read it on November 5, 2026), respond.io was the alternative named most, then Chatwoot and Salesforce, with Trengo and n8n also mentioned. Threads date quickly, so check current pricing before you switch.

Keep comparing

Other buyer guides for teams that sell and support in chat.

respond.io alternatives

Seven inboxes compared on WhatsApp and AI costs and on Telegram support.

Best omnichannel inbox for small business

Eight shared inboxes for social DMs, WhatsApp, email and website chat.

Best Telegram CRM

Tools that connect personal Telegram accounts, compared.

Best WhatsApp CRM

WhatsApp-first tools compared, with broadcasts and without.

Pinlyx pipelines

Deals and stages next to every conversation, on every plan.

All comparisons

Pinlyx next to HubSpot, Pipedrive, Salesforce and more.

Ready to ship

Sell in chat without a 6-month contract

Pinlyx Pro is $24.99 a month, billed monthly, for 3 team members, 3 social accounts, Telegram personal accounts, pipelines and AI agents on your own key. The Free plan runs one Telegram account with pipelines included.

Start on ProCompare plans
Pro is $24.99/month with 3 social accounts · Free plan covers 1 Telegram account · Cancel anytime

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