Buyer’s guide

Checked November 5, 2026

Best Telegram CRM in 2026: bots vs personal accounts

Nine Telegram CRMs compared on what most lists skip: does it connect a bot, or the personal accounts your customers already message?

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Short answer

The best Telegram CRM depends on how your customers reach you. If they message a bot and you only answer, a bot-based CRM works: Kommo ($25 per user a month, billed 6 months at a time), respond.io ($79 a month billed yearly) or Bitrix24 (free for 1-2 users). If you sell from personal Telegram accounts, work in groups or need to send the first message, choose a CRM that connects personal accounts: CRMChat (free for 1 account and 50 leads, Personal $29 a month), NetHunt CRM (personal Telegram from Basic Plus, $42 per user a month) or Pinlyx (1 personal account free, Pro $24.99 a month with 8 account slots and other channels).

By connection:

Sell from personal Telegram accounts
CRMChat, Pinlyx, NetHunt CRM
Answer inbound chats through a bot
Kommo, respond.io, Bitrix24
Bot chats next to email marketing
SendPulse
Bot chats inside a support desk
Chatwoot, Front

Last updated: . Prices come from official pricing pages on that date and can change; every entry links its source.

We make Pinlyx. It is listed where it fits, with its limits, and the order follows connection type, not a score. No vendor paid to appear on this page.

Telegram bot or personal account: why it decides the shortlist

Most CRMs that "support Telegram" connect a bot: a different identity from the account your customers know, with limits Telegram sets.

Telegram bot or personal account: why it decides the shortlist
What changesTelegram botPersonal account
First messageAlways the customer: "Bots can’t start conversations with users"You can write first, within Telegram’s spam rules
IdentityA separate bot, such as @yourbrand_botThe account people already message
Groups and old chatsOnly chats with the bot; some CRMs handle one-on-one chats onlyYour DMs and groups, where the tool syncs them
Several accountsOne bot per connectionSeveral in one inbox (CRMChat Team, Pinlyx Pro and Business)
How you connectA token from @BotFatherA login code or QR code, kept as an MTProto session
Spam riskAnswers only people who wrote to it firstRecipients can report you, and Telegram can limit the account

Pick a bot when customers reach you through a bot link, a website button or a channel and your team only replies.

Pick personal accounts when deals happen in your own DMs and groups, when you need to write first, or when one person runs several accounts.

Telegram’s bot documentation

Telegram CRM comparison table (November 2026)

Connection type first, then the entry price on the billing term each vendor publishes.

Telegram CRM comparison table (November 2026)
ToolTelegram connectionEntry priceFree planPipeline and dealsAITeam inbox
CRMChatPersonal accounts$29/mo monthly, $20/mo yearly (Personal)Yes: 1 account, 50 leadsMultiple pipelinesAI sales agent, AI account warm-upYes; several accounts on Team ($49/seat)
PinlyxWe make thisPersonal accounts (MTProto)$24.99/mo monthly, $20.82/mo yearly (Pro)Yes: 1 Telegram accountPipelines on every planAI agents with your own key (3 on Pro)Yes; 3 members and assignment on Pro
NetHunt CRMBot on all plans; personal from Basic Plus$42/user/mo monthly, $34 yearly (Basic Plus)No; 14-day trialMultiple pipelinesNo built-in AI listed; MCP serverPartial: only the owner replies on a personal account
KommoBot only$25/user/mo, billed 6 monthsNo; 14-day trialSales pipelinesSuggestions on Base; AI agents from AdvancedYes
respond.ioBot only, no groups$99/mo monthly, $79/mo yearly (5 users)No; 7-day trialLifecycle stagesAI Assist; AI agents from GrowthYes
Bitrix24Bot only, one-on-one chats$69/mo monthly, $49/mo yearly (5 users)Yes: 1-2 usersDeals and pipelinesCoPilotYes (Open Channels)
SendPulseBot$12/mo for 500 subscribers (chatbots)Yes: 3 bots, 500 subscribersSeparate CRM, free for 5 users200 free AI requests, then your own keyYes
ChatwootBot only$19/agent/mo (Startups)Free if self-hosted; free cloud plan is live chat onlyNot listedCaptain AI from StartupsYes; teams from Business
FrontBot only, from Professional$65/seat/mo billed yearly (Professional)No; 14-day trialNot listedCopilot add-on, $20/seatYes

From official pricing pages on November 5, 2026. Kommo has no monthly payment (6-month minimum), Front publishes yearly prices only, SendPulse chatbot prices rise with subscribers, and Bitrix24 charges per organization. "Not listed" means the pricing page does not mention it.

The 9 Telegram CRMs, one by one

The table holds the free plan, pipeline, AI and team inbox. Each entry adds how the tool connects to Telegram, the price details and the limit to watch.

1. CRMChat

Telegram connection: Personal accounts, your own or ones bought through CRMChat; several accounts need the Team plan.

Best for
Telegram-first sales and outreach teams, such as Web3, iGaming and lead-generation agencies.
Starting price
Personal: $29 a month billed monthly, $24 quarterly or $20 yearly, for 1 account and unlimited leads. Team: $49 per seat ($34 yearly), plus $10 a month per extra account.

Watch out for

Telegram only. Its own help center recommends just 5 to 15 cold messages per account a day, depending on account age and Telegram Premium.

Sources, checked November 5, 2026:Pricing pageTelegram accounts FAQQuick reference FAQ

2. Pinlyx

We make this

Telegram connection: Personal accounts over MTProto (WTelegramClient and TDLib), with persistent sessions and optional per-account proxies. No bot, browser extension or screen automation.

Best for
Teams running one or more personal Telegram accounts that also need Instagram, WhatsApp, X, email and live chat in the same CRM.
Starting price
Free for 1 Telegram account. Pro: $24.99 a month ($20.82 billed annually) with 8 account slots and 3 members. Business: $99 a month with 30 slots and 10 members. Telegram accounts cost nothing extra; each takes a slot.

Watch out for

Group member extraction, sequences and AI agents start on Pro. Default caps of 20 messages an hour and 50 a day per account, 10 seconds apart, make it slower than tools built for volume.

Sources, checked November 5, 2026:Pinlyx pricingTelegram CRM features

3. NetHunt CRM

Telegram connection: Both: a Telegram bot on every plan, and personal accounts (QR code or login code, folder-based sync) from Basic Plus.

Best for
Sales teams that want email, messengers and deal history together in a classic pipeline CRM.
Starting price
Basic Plus: $42 per user a month billed monthly or $34 yearly, with 3 messenger accounts. Basic ($30, or $24 yearly) has the bot only.

Watch out for

On a personal account "only the person who owns this account can respond", so it is not a shared inbox; media is capped at 8 MB.

Sources, checked November 5, 2026:Pricing pagePersonal Telegram integration

4. Kommo

Telegram connection: Bot only: "you can only integrate a chatbot, not your personal account", and only one Telegram chat per pipeline.

Best for
Messenger-based sales teams that want a visual pipeline with WhatsApp, Instagram and a Telegram bot.
Starting price
Base: $25 per user a month, billed $150 per user for 6 months; monthly payment is not available. Advanced is $35 and Pro $45 per user.

Watch out for

No personal accounts and no monthly billing. A third-party Telegram app exists in its marketplace; we did not verify how it connects.

Sources, checked November 5, 2026:Pricing pageConnect Telegram to Kommo

5. respond.io

Telegram connection: Bot only: "a Telegram Bot is required", "Telegram Groups are not supported yet", and the contact has to write first.

Best for
B2C teams handling a high volume of inbound chats on WhatsApp, Instagram, Messenger, TikTok and a Telegram bot.
Starting price
Starter: $99 a month billed monthly or $79 yearly, for 5 users. Growth: $199 ($159 yearly), priced by monthly active contacts.

Watch out for

No groups, no first message from you, and Telegram Business or Premium bots cannot be added.

Sources, checked November 5, 2026:Pricing pageTelegram channel help

6. Bitrix24

Telegram connection: Bot only: "To connect a Telegram bot, you need an access token", and "Telegram bots support one-on-one chats only".

Best for
Companies that want CRM, tasks and team chat in one suite at a flat price per organization.
Starting price
Basic: $69 a month billed monthly or $49 yearly, flat for 5 users. These are US prices; they vary by region.

Watch out for

No group chats through the bot, and the Free plan allows only 1 Open Channel.

Sources, checked November 5, 2026:Pricing pageConnect a Telegram bot

7. SendPulse

Telegram connection: Bot, created with @BotFather; connecting a personal account is not described.

Best for
Marketers who want Telegram, WhatsApp and Instagram chatbots next to email campaigns.
Starting price
Chatbots Pro: $12 a month billed monthly ($9.60 yearly) for 500 subscribers, rising to $74 for 10,000. CRM Lite is $18 a month.

Watch out for

The price grows with subscribers, and AI moves to your own provider key after 200 free requests.

Sources, checked November 5, 2026:Chatbot pricingTelegram chatbot page

8. Chatwoot

Telegram connection: Bot only, through a @BotFather token. Business-mode bots, supported since v4.3.0, can reply within 24 hours of the customer’s last message.

Best for
Support teams that want open-source software they can self-host.
Starting price
Startups: $19 per agent a month (billing term not stated). The self-hosted Community Edition is free.

Watch out for

A support desk rather than a sales CRM, and the free cloud plan covers live chat only.

Sources, checked November 5, 2026:Pricing pageTelegram channel setup

9. Front

Telegram connection: Bot only, from the Professional plan; the channel "cannot be used to start new conversations with external recipients".

Best for
Support and operations teams that work from a shared email inbox.
Starting price
Professional: $65 per seat a month billed yearly; monthly prices are not published, and Starter ($25) has no Telegram.

Watch out for

Costly per seat for a Telegram-heavy team, and past Telegram messages are not imported.

Sources, checked November 5, 2026:Pricing pageTelegram channel help

Two tools we did not rank

Trengo

Trengo describes a Telegram bot connection in a help article from November 2023, but its current pricing page does not list Telegram, so we could not confirm it is still offered. Boost starts at €299 a month billed yearly for 10 users.

Telegram help article

Tidio

Tidio offers a Telegram integration on its Plus (from $300 a month) and Premium plans without saying whether it connects a bot or an account.

Telegram integration page

How Pinlyx handles Telegram

Pinlyx connects personal accounts, not bots, through MTProto, the protocol Telegram’s own apps use. Each login is kept as a session, accounts can use their own proxies, and every DM lands in one unified inbox as a contact with tags, notes and a pipeline stage.

On Pro you can run rate-limited bulk campaigns and multi-step sequences, extract members from groups you have access to, and let an AI agent answer DMs with your own OpenAI, Gemini or other provider key. The Telegram CRM page covers each part, and the setup guide connects a first account in about 20 minutes.

The Free plan connects 1 Telegram account; Pro ($24.99 a month) gives 8 account slots and Business ($99) 30, and Telegram accounts cost nothing extra (pricing). The free Telegram link generator makes t.me links and QR codes for accounts, groups and bots.

Where Pinlyx is weaker: if Telegram is your only channel, compare CRMChat, which is built entirely around Telegram outreach, from folder sync to ready-made accounts and AI warm-up. Pinlyx also keeps its default sending caps low on purpose, so it is not a tool for high-volume cold outreach.

Try it on one account first

The Free plan connects 1 personal Telegram account with the inbox, contacts and pipelines.

Start freeSee the Telegram CRM

Telegram’s rules and the ban risk, honestly

A CRM that sends from a personal account sends as you, and Telegram enforces its rules on the account, not the software. Its Terms of Service ask users not to "use our service to send spam or scam users". When reports hold up, "the account becomes limited temporarily", usually "for a few days or so", and "repeated offences will result in longer periods of being blocked", according to its spam FAQ. A limited account can still message people who saved its number.

Telegram’s API page adds that accounts logging in through unofficial API clients "are automatically put under observation", and that flooding or spamming through the API means "you will be banned forever". Every personal-account CRM, Pinlyx included, is such a client.

What keeps an account healthy

  1. 01

    Message people who expect you. Telegram’s own advice: "Please only contact people if you’re sure that they are expecting messages from you."

  2. 02

    Treat limits as ceilings. Pinlyx defaults to 20 messages an hour and 50 a day per account, at least 10 seconds apart, and backs off automatically on a flood wait.

  3. 03

    Warm up new accounts. Raise volume over weeks, not days.

  4. 04

    Use a bot for inbound-only work. A bot cannot cold-message anyone in the first place.

Next: the guide to avoiding Telegram bans has a 30-day warm-up protocol, and flood wait explains Telegram’s rate-limit error.

How to choose a Telegram CRM

Start with the connection type: it rules out more tools than price does.

  1. 01

    Bot or personal account

    Inbound bot chats suit any bot CRM. Selling from your own accounts or writing first needs CRMChat, NetHunt (Basic Plus) or Pinlyx.

  2. 02

    Accounts and seats

    CRMChat charges per seat plus $10 per extra account, NetHunt per user, and Pinlyx per workspace with account slots.

  3. 03

    Who can reply

    NetHunt lets only the owner reply on a personal account; CRMChat and Pinlyx share accounts with the team.

  4. 04

    Other channels

    CRMChat is Telegram-only. Kommo, respond.io, NetHunt, SendPulse and Pinlyx add WhatsApp and Instagram; Front and Pinlyx add X DMs.

  5. 05

    How AI is billed

    Kommo includes credits per user, SendPulse moves to your own key, Front charges per seat or conversation, and Pinlyx uses your provider key.

  6. 06

    A spare account first

    Run the trial on a secondary account at low volume before you move your main one.

How we compared

We read each vendor’s pricing page, help center and documentation on November 5, 2026. The connection type comes from each vendor’s own setup steps: a @BotFather token means a bot, while a login code, QR code or stored session means a personal account. Telegram’s rules are quoted from telegram.org and core.telegram.org.

Prices carry their billing term, and yearly prices are monthly equivalents. Tools are grouped by connection type, not scored, and there are no ratings or reviews here. We make Pinlyx: it is listed where it fits, with its limits stated, and no vendor paid to appear.

Frequently asked questions

For inbound chats through a bot: Kommo, respond.io or Bitrix24. For selling from personal accounts: CRMChat (Telegram-only, free for 1 account and 50 leads), NetHunt CRM (personal Telegram from Basic Plus) or Pinlyx (1 personal account free, Pro $24.99 a month with 8 account slots and other channels).
A few can. CRMChat and NetHunt CRM (Basic Plus and above) confirm personal-account connections on their official pages, and Pinlyx connects personal accounts over MTProto. Kommo, respond.io, Bitrix24, SendPulse, Chatwoot and Front connect a bot.
A bot can only answer people who message it first; Telegram’s documentation says "Bots can’t start conversations with users." A personal account is the one your customers know: it sees your chats and groups and can write first, under Telegram’s spam limits.
Yes: CRMChat Starter (1 account, 50 leads), Pinlyx Free (1 personal account with the inbox, contacts and pipelines), Bitrix24 Free (1-2 users, bot) and the SendPulse free chatbot plan. Chatwoot is free if you self-host it.
Unwanted messages get accounts limited, not the CRM itself. Telegram limits accounts that recipients report and watches accounts that log in through third-party API clients. Message people who expect you, keep volume low and warm up new accounts. Pinlyx caps each account at 20 messages an hour and 50 a day by default.
Yes, with a personal-account CRM: CRMChat on its Team plan ($49 per seat a month plus $10 per extra account), or Pinlyx with 8 account slots on Pro ($24.99 a month) and 30 on Business.
No. The Pinlyx inbox connects personal accounts; its own Telegram bot only lets you check your CRM from Telegram. If your customers only talk to a bot, Kommo or respond.io fit better.

Keep researching

Telegram CRM in Pinlyx

Multi-account inbox, campaigns, group extraction and AI on personal accounts.

Set up a Telegram CRM in 20 minutes

Connect accounts, import contacts, build pipelines and run a first campaign.

How to avoid Telegram bans

Why accounts get banned, the warning signs and a 30-day warm-up protocol.

Best WhatsApp CRM

Ten WhatsApp CRMs compared on price, Meta fees and channels.

Best Instagram DM automation tools

Comment-to-DM and inbox tools compared, with prices.

Free Telegram link generator

Make t.me links and QR codes for accounts, groups and bots.

Ready to ship

Run Telegram sales from your own accounts.

The Free plan connects 1 personal Telegram account with the inbox, contacts and pipelines. Pro adds 8 account slots, AI agents and sequences for $24.99 a month.

Start freeSee pricing
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